Augmented Field Services
Real-time, audio and video communication with a remote expert.
Share diagrams, manuals, instructional videos.
Integration with legacy systems.
Display work orders and step-by-step instructions.
Knowledge Gap
The knowledge gap created by the ever increasing skills necessary to maintain complex equipment and the ability of the field service workforce, negatively impacts the quality of maintenance service provided.
Asset Downtime
Increase in asset downtime is a consequence of ineffective maintenance and may reduce margins and lead to fines.
Misdiagnoses
Misdiagnoses of real issue leads to waste of time and resources and may require multiple visits to perform proper maintenance.